Progressive Care Nursing Certification (PCCN) Practice Exam

How should a nurse interact with family members when they are confused about the patient's condition?

1. Be vague to avoid distressing the family

2. Encourage them to speak with the physician only

3. Provide clear and concise explanations

4. Dismiss their concerns

The correct answer is: Provide clear and concise explanations

Providing clear and concise explanations is essential when interacting with family members who are confused about a patient's condition. Effective communication helps build trust and understanding between the healthcare team and the patient's family. When families receive straightforward information, it allows them to grasp the situation better, make informed decisions, and feel more supported during a stressful time. Transparency in communication is important, especially when families are anxious or uncertain about their loved one's health. By offering detailed explanations about the patient's condition, treatment plan, and what to expect, the nurse helps to alleviate confusion and anxiety, enabling the family to engage effectively in the care process. It also opens the door for questions and further discussions, creating an environment where the family's concerns can be addressed and their involvement can be enhanced. Being vague could lead to increased anxiety and misunderstandings, while directing them to speak only with the physician might make them feel isolated or unsupported. Dismissing their concerns would risk undermining the family's emotional well-being and trust in the healthcare team. Therefore, clear and concise communication stands out as the most supportive and effective approach.