Progressive Care Nursing Certification (PCCN) Practice Exam

What is the nurse's best response when a visitor becomes upset about not being able to interpret for a Mandarin-speaking patient?

1. Indicate that the interpreter can confirm their identity

2. State that hospital policy requires an interpreter

3. Explain the importance of professional interpretation for understanding

4. Suggest that the visitor may not understand medical terminology

The correct answer is: Explain the importance of professional interpretation for understanding

When addressing the concern of a visitor who is upset about not being able to interpret for a Mandarin-speaking patient, the most effective response involves explaining the importance of professional interpretation for understanding. This response emphasizes the necessity of accurate communication in a healthcare setting, particularly when it comes to medical information that may be complex and require precise language. Using a professional interpreter ensures that both the patient’s and the healthcare providers’ needs are met effectively. It helps in obtaining an accurate history, explaining medical conditions, discussing treatment options, and seeking informed consent, all of which are crucial for delivering safe and effective care. The visitor's emotional response may stem from a desire to help, but it is essential to convey that professional interpreters are trained to handle medical terminology and cultural nuances, thereby enhancing the quality of care for the patient. Other options may not adequately address the situation. While indicating that the interpreter can confirm their identity adds a layer of credibility, it does not address the core issue of effective communication. Stating that hospital policy requires an interpreter may come off as impersonal and can further upset the visitor instead of providing understanding. Suggesting that the visitor may not understand medical terminology could be perceived as dismissive or condescending, potentially exacerbating their frustration rather than alleviating