Progressive Care Nursing Certification (PCCN) Practice Exam

When is the best time to initiate conflict resolution?

1. When those in conflict have had time to resolve their differences

2. When conflict interferes with function

3. When those involved ask for conflict resolution

4. At the initial emergence of conflict

The correct answer is: At the initial emergence of conflict

Initiating conflict resolution at the initial emergence of conflict is the most effective approach because addressing issues early can prevent escalation and further complications. Early intervention allows for open communication, where individuals can express their concerns before the situation becomes more entrenched or emotional. When conflict is addressed proactively, it often leads to a more collaborative and constructive resolution, helping to maintain healthy relationships among team members. Choosing to wait until conflict has escalated or when it interferes with function may allow misunderstandings to fester, leading to greater disruption and frustration within the group. Waiting for those involved to explicitly ask for conflict resolution can also be problematic, as individuals might avoid confrontation altogether or feel unable to articulate their needs. Consequently, initiating conflict resolution promptly ensures that issues are managed efficiently and before they become more significant problems.