Progressive Care Nursing Certification (PCCN) Practice Exam

Which statement demonstrates an example of therapeutic communication?

1. "Don't worry. Everything will be fine."

2. "You should listen to your doctor."

3. "Why are you upset?”

4. "Is there anything you would like to discuss?”

The correct answer is: "Is there anything you would like to discuss?”

The statement that exemplifies therapeutic communication is the one that invites the patient to express their thoughts and feelings openly. By asking, "Is there anything you would like to discuss?”, the nurse encourages dialogue, showing a willingness to listen and engage with the patient on their terms. This approach fosters trust and rapport, allowing the patient to share their concerns or feelings, which is an essential component of effective healthcare communication. Therapeutic communication emphasizes empathy, active listening, and respect for the patient's experiences. It creates a safe space for the patient to express themselves without judgment. This type of interaction can lead to better understanding of the patient’s needs and more effective care. Other statements either dismiss the patient's feelings or impose opinions, which do not support the openness that therapeutic communication aims to achieve.